ABOUT GORILLA EXPERIENCES

Gorilla Experiences is a brand under Gentle Giants Safaris (GGS) is a fully registered tours and travel company based in Kampala, Uganda. Our registered company number is 80034089687614. We specialize in crafting extraordinary safaris, ensuring our clients are in the right place at the right time for unforgettable wildlife experiences in Uganda and Rwanda.

THIS POLICY
This policy outlines the information we collect, how and why we collect it, and how it is used. We strive to keep this webpage updated, regularly reviewing our policies to maintain transparency and clarity with all parties.

ABOUT PERSONAL DATA
Personal data refers to any information that can identify a living individual. Since May 25, 2018, the processing of personal data in the European Union is governed by the General Data Protection Regulation (GDPR). At GSS, we treat all personal data with the same level of security, regardless of your location.

HOW WE COLLECT DATA
We collect data when you contact us via phone, fill out a website form, email us, or book a safari. This information is securely stored in our database and, depending on your chosen contact method, in our emails.

To unsubscribe from our marketing newsletters, use the unsubscribe or mailing preferences options at the bottom of our emails, or contact us directly. Please note that leaving the field "I would like to receive emails about trip offers and availability updates" blank on any contact form will not remove you from our mailing list if you are already subscribed.

DATA WE COLLECT
When you complete a contact form or download a brochure, we typically collect your full name, email, destination or safari of interest, budget, and any additional details you provide. For safari bookings, we gather more detailed information, such as your address, date of birth, passport details, and health information. We also collect data on your interests to tailor your safari experience.

HOW YOUR DATA IS USED
Your personal data is used to fulfill our obligations to you, including:

• Providing quotes
• Discussing safari arrangements
• Sending requested information
• Sending e-marketing (if requested)
• Booking your safari
• Requesting feedback on our services
• Notifying you of booking changes

We never sell or rent your data to third parties. When you book a safari, your data is shared with your ground agent to ensure your safety and arrangements.

At GSS, we use your information only for the purpose it was collected. This may include processing your safari enquiry, requesting feedback, marketing new safaris (with your consent), notifying you of booking changes, or planning your holiday.

YOUR BLOGS AND IMAGES
By submitting blogs and images after your safari, you grant us permission to publish them on our website’s blog section. We may also request to use your images for marketing purposes (on our website, digital newsletter, and social media platforms like Facebook, Instagram, and Twitter). We will always credit and tag you where relevant. If you prefer not to have your name displayed, please let us know.

MARKETING INFORMATION
With your consent, we may use your name and email address for marketing purposes, including our digital newsletter. We may also send tailored marketing based on your interests, which we gather through brochure downloads or phone conversations.

Our email newsletters are sent via MailChimp, which securely stores your name, email address, and location to deliver relevant campaigns and analyze responses. MailChimp may process personal data for critical tasks, such as preventing abuse and providing support. You can opt in or out of e-marketing at any time using the unsubscribe link in our emails, signing up via our newsletter page, or emailing newsletter@gentlegiantssafaris.com.

WHO CAN ACCESS YOUR DATA
We never sell or rent your data to third parties. Information is shared only when necessary to fulfill our obligations to you.

Data submitted through our forms is accessible only by Gentle Giants Safaris and our developers. Our developers do not process, store, or share your personal information. While our website and communications may include links to other sites, we are not responsible for their privacy practices.

IMAGE HOSTING
Our images are hosted on a Content Delivery Network (CDN) to ensure fast delivery. We use Cloudflare, which is fully committed to data security and GDPR compliance. Learn more about their data management [here].

COOKIES AND GOOGLE
We use a minimal number of cookies on our website. Cookies are harmless when used responsibly.

After visiting our site, you may see Gentle Giants Safaris ads on other websites through Google remarketing. We use Google Analytics to review website traffic, but neither GSS nor Google attempts to identify individuals from this data. To opt out of Google Analytics, click here.

TESTIMONIALS
We periodically post testimonials on our website. These include your first name, surname initial, feedback excerpt, and star rating. No personally identifiable information is published.

DATA RETENTION AND SECURITY
Data retention periods vary by type. Most data is retained for three (3) years, while some financial information is kept for six (6) years as required by law. We regularly review and remove unnecessary data.

We have taken extensive measures to ensure your data is stored and processed securely.

HOW TO CONTACT US
Under the GDPR, you have the right to view, edit, or request the removal of your personal data from GSS.

For data enquiries, please contact us using the details below. Include your full name, email address, full address (including postcode), and details of your request. Depending on your request, we may provide a Data Access form.

By email: info@gorillaexperiences.com or info@gentlegiantssafaris.com.
In writing: Gentle Giants Safaris Ltd., Lubowa Terrace, P.O. Box 702645, Entebbe, Uganda

Our Privacy Policy is designed to be clear and straightforward. If anything is unclear, please reach out—we welcome your feedback.

This policy was last updated on March 20^th 2025